Specific Duties and Responsibilities:

• Work effectively with SKSH physicians, nursing units, and other administrations/supporting units to ensure timely and effective responses to the hospital’s clinical service scope & operation;
• 3 Centers and 4 Divisions’ administrative support, and other deadlines or interdepartmental coordination regarding the SKSH service scope by acting as the central contact for administrators to respond to questions and resolve topics.
• Consensus-making coordination and drawing outcome for clinical service operation topics.
• Plan and coordinate the hospital’s inpatient bed operation status for the General ward/ICU/VIP, ED, and Operation Theaters, including monitoring of IP BOR results.
• Make a strategic approach to lead topics coming from authorized governance, Pure Health & SNUH.
• Forecast clinical volumes for OPD, IP, Admission, Surgery, and ED in relation to the hospital’s annual planning for the Clinical Service area and Budget, and monitor the trend.
• Provide expert guidance in the development of OPD clinic operation guidelines, quality improvement activities in standard procedures of GP ROTA & On-call duty schedule, amendments of MOCA code policies/SOPs as well as new policy development.
• Act as primary liaison for creating processes or reaching the outcome between key persons of 3 centers and CMO/DCMO and other support departments in various clinical topics, initiatives, or development.
• Complete official reports, data analysis, milestones of CMO’s clinical departments or physicians.
• Prepare CMO’s Directive, Notification and Memo to physicians for his organization staff.
• Prepare and support CMO’s initiatives and plans.
• Manage topics for CMO’s organization chart with HR teams, including chart approval status, progress monitoring for recruitment/position change/etc., and their outcomes.
• Manage department’s KPI validation items, SKSH Clinical Practice Guidelines, and four Committees under department.
• Supervise the preparations of onboard physicians for clinical privilege, office allocation, physician service scope.
• Oversee the administration and operations of the department under sub-sections of Clinical Relations Planning, Clinical Support, Clinical Privilege, and CMO’s Office.
• Evaluate and revises administrative processes, plans, and runs the operations of the Clinical Relations department.
• Manage the staff performance and mentors them by providing constructive feedback under the total quality management.