The rate of inpatient satisfaction in Sheikh Khalifa Specialist Hospital in Ras Al Khaimah was 92%, while the satisfaction rate of patients in the emergency department was 98%, in the first half of 2020, which coincided with the global crisis of the Corona pandemic, this came according to the results of a customer satisfaction measurement study that It has a Customer Happiness Office, which confirms the hospital’s keenness to provide the best medical services for the convenience and satisfaction of patients.